You Tube Friday: Customer Service Chapter 3: Neiman Marcus (Are you authentic?)

18 01 2008

Are you authentic? I think authenticity is one of the most important qualities of a leader.

What does it mean to be authentic?

1. Care more about those you lead than your own image

2. Have a realistic view of your actual values

3. No matter your size always be willing to leave the 99 for the 1.

4. Reinventing yourself needs to start with values transformation not clever marketing. (Neiman Marcus is a perfect example of this.) Great commercial to bad it reeks of inauthenticity.

Katya has a great post about this. Check it out.

Advertisements

Actions

Information

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




%d bloggers like this: