Customer Service Chapter 4: Starbucks (Are you creating an environment?)

18 01 2008

I know, I know friends don’t let friends drink Starbucks.

starbucksIV
I worked at Starbucks for a year when I was in College. I loved it. I love coffee so it was a natural fit. I would also like to add they were a fantastic company to work for. I know that many try to throw things through the front window, of what they see as a corporate evil. During my time at Starbucks one thing I learned was the value of environment.

One thing that has made starbucks loved by so many people is their ability to create an experience. From the smell of beans to the lighting to the iconic color pallet. It was a place you wanted to visit. I got to know quite a few of the “regulars” (people not coffee). I was amazed at how much money people would spend because of environment.

How does this translate to us? This is something that I have been thinking a lot about because I am the project manager for our churches renovation of our lobby and kids wing.

Questions I have been pondering.

If environment matters everywhere else why do I pretend it doesn’t at church?

If people are proud of their church are they more likely to tell others?

If a few coats of paint and some elbow grease will help someone who is new feel comfortable isn’t it worth it?

If I accept things as is with no thought of change because of familiarity what do people who are new think of my church?

Does the flow and feel of my church convey who we are and what we “actually value”.

Advertisements

Actions

Information

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




%d bloggers like this: